Rest Assured
Order in complete confidence
MagneCare uses a fully secure Version 3, SSL (Secure Socket Layer) system with 128 bit encryption that allows you to order directly from our web site with full confidence.

The secure transaction area will fully protect your credit card information. (You will recognise this by the padlock icon.)

The person responsible for security is Barry Dench, Managing Director, MagneCare. Send an email to him directly regarding any concerns you have regarding security.

When you have selected the products you need, just press the “Add to Order” button to put the item in your shopping basket. You can look at what you have in your basket by pressing this button. 

If you live in the UK (or have a UK bank account), we also accept cheques drawn on a UK bank. CLICK HERE for a printable order form that you can send to us.

We accept orders over the telephone, by fax or E-mail using the following credit and debit cards.

Currency Converter for all non-UK customers

If you live outside the UK, e-mail me with your address and I will quote for delivery.

Delivery Times
Most items are shipped within 7 days from receipt of your order but please allow upto 14 days for receipt.

Please allow upto 21 days for items that are manufactured to order e.g. magnetic pads.

Terms and Conditions of Sale
 

(in accordance with THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000)

This contract does not effect your statutory rights.

Our normal payment terms are credit card payment at the time of order via the Internet, credit card or cheque payment with a written order by post. Other payment methods will be considered on an individual basis.

Prices for all goods and the shipping costs are shown on our website and in our price list. All Prices and shipping costs are in Pounds Sterling. Shipping costs are to United Kingdom postal code addresses. Outside the UK we will supply individual quotations for shipping cost.

An acknowledgement of orders placed via our website will be sent, confirming the item(s) purchased, the price(s) and shipping cost, the invoice (and delivery)address, and an indication of delivery time.

This contract allows you the right to a cooling off period of seven (7) working days during which you may cancel your order for any reason. The seven working days starts the day after receving the goods.

The regulations require the consumer to confirm a cancellation in writing by e-mail, fax or by post within the seven working days of receipt of the goods. The regulations also require the consumer to take "reasonable care" of the goods that have been supplied. If you exercise your right to cancel, MagneCare requires you to return the goods and pay for the cost of return.

In the event of cancellation within the cooling off period, a full credit card refund or repayment will be made within 30 days of the date of notice of cancellation.

No substitute goods will be supplied without prior consultation and acceptance by the purchaser.

Complaints Procedure

MagneCare endeavours to respond to all complaints within 5 working days. We will advise you how long we expect it will take to resolve the complaint and keep you informed througout the process.
 

Guarantee -
If  you're not satisfied with any item bought from us, return it within 7 days for an exchange or  refund of its purchase price.

Privacy
MagneCare will not share or exchange any online information that you provide to us (including e-mail  addresses).

Security
All personal information you submit is encrypted and secure.

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